Home/Order information

HOW TO ORDER
You can order direct to us.
Please write an e-mail with your name, address,
telephone number, and part numbers you are purchasing.　
PAYMENT TERM METHOD
Payment must be made in advance.
We accept credit cards(Visa and master) and wire transfer and paypal.
If possible please add your Tel. no. on the PayPal form during payment.
This information will be useful when the item stops at the customs or
cannot be delivered for any reason.　
CURRENCY
All prices are in YEN (Japanese yen ).
SHIPPING
Shipping is not included in prices.
Each shipping will be quoted and depending on weight and size of the package.

*For DHL
If the total value of your order is 11,999 yen or less, you will be charged 2,500 yen for shipping.
If the total value of your order is 12,000 yen or more, you will be charged 1,500 yen for shipping.


Please be sure to add your phone number on PayPal when using DHL Priority shipping.
We cannot process the shipping if this information is not included on the invoice.
DELIVERY
DHL is making deliveries.
Due to the reduction of international flights, delivery might be delayed.
Please use our services after acknowledging the above.
TAX
Shipping does not include local taxes and duties.
OFFICE HOURS
We open Monday through Friday.from 9:00am to 5:00pm ( in Japan )
Return Policy
If the customer is unsatisfied with our products you can return the item(s) as follows.
・If the item(s) delivered differs from the ordered item(s).
・If the item(s) is broken or has a defect when delivered.
・If the drastically weaken the reception. *Unable to receive any signal

Please send us an email, and we will process a full refund of payment which includes the shipping of return or exchange the product according to the customer`s request.

For other reasons of return that are not from the given above, we will only refund the payment for the item. The customer will be responsible for shipping charges of returned item.

Please note that all refunds or exchange of item(s) will be processed after we received the returned item. The item must be returned to us within 14 days after the customer received the product.

*The delivery time is not included.
CONTACT
Please feel free to contact us about more information and order.

Fax: +81-59-585-2647
Mail: info@gilddesign.com