Home/Order information

HOW TO ORDER

You can order direct to us.
Please write an e-mail with your name, address, telephone number, and part numbers you are purchasing.  >> to order form

PAYMENT TERM METHOD

Payment must be made in advance.

We accept credit cards(Visa and master) and wire transfer and paypal.

 

CURRENCY

All prices are in YEN (Japanese yen ).

 

SHIPPING

Shipping is not included in prices.

Each shipping will be quoted and depending on weight and size of the package.

* Total price is over 12000yen, the shipping becomes free.

 

DELIVERY

Delivered by EMS.

For items that is returned to us due to shipping reasons such as rejected or expired retention period will be stored for a week starting the date the item arrived.
A notification will be sent to the customer.
If we do not received any reply regarding reshipment within the retention period, the payment will be refunded to the customer via PayPal.
Please note that the shipping charge for the first shipment will not be included in the refund.

TAX

Shipping does not include local taxes and duties.

OFFICE HOURS

We open Monday through Friday.from 9:00am to 5:00pm ( in Japan )

Return Policy

Please check the item carefully when you received it.
We are checking our items carefully to make sure that we can provide our customers with the best quality.
In case there are some defect on our product please contact us via Email or by phone.
If you want a exchange or refund please send the case back to us within 14 days after the case is recieved.
The customer has to pay the expenses in this return.


1. When you received an item different from your order.

2. When the item was damaged or stained from the beginning.

3. When the item drastically weaken the reception. (Unable to receive any signal)

We will refund your payment for the case. Please note that the shipping fee will not be included.

CONTACT

Please feel free to contact us about more information and order.

Fax: +81-59-585-2647

Mail:info@gilddesign.com